Unleashing Business Potential with our D365 Solutions
Myriad360’s D365 solutions includes a portfolio of intelligent business applications that delivers superior operational efficiency and breakthrough customer experiences enabling businesses to become more agile and reduce complexity without increasing costs.
Overview
Services
Services
Next Steps
Overview
Solutions that fit you. Not the other way around.
Myriad360, with its profound expertise in Dynamics 365, empowers businesses to transform their operations, sales, and customer service experiences. Our team of dedicated professionals understands the intricacies of D365, ensuring a seamless integration tailored to your business needs. Whether it’s unifying global financials, optimizing operations, or crafting a personalized customer journey, Myriad360 stands at the forefront of implementing cutting-edge D365 solutions that foster growth and efficiency.
Services
Choose one, some, or all. Dynamics 365 applications are made to work together—and with your existing systems—for a comprehensive solution that connects your entire business. So you connect with every customer.
Customer Data
Customer Insights
Microsoft Dynamics 365 Customer Insights is an end-to-end solution designed to enhance the customer experience and empower the people responsible for delivering it.
– Optimize & orchestrate real-time customer journeys
– Turn known and unknown prospects into fans
– Easily balance personalization and privacy
– Improve retention & loyalty
Customer Voice
Collect, analyze, and track real-time feedback in an easy-to-use, scalable feedback management solution. Tracking customer sentiment to drive business opportunities
Quick Capture: Customized survey features, Omnichannel distribution & collection, out of the box templates
Increased Understanding: Visualized insights in dashboard, integrated data across systems
Strong connections: Customer management dashboard, Automatic alerts & triggers, Real-time follow-up
Marketing
Dynamics 365 Marketing and Customer Insights are coming together, allowing you to create personalized, responsive, and connected customer journeys—powered by next-generation AI.
– Engage customers in real time
– Personalize customer experience with AI
– Build seamless experience through collaboration
– Win customers and earn loyalty faster
Simplify your marketing with generative AI
Create targeted customer segments and generate personalized marketing content using natural language with Copilot in Dynamics 365 Marketing.
Sales
Sales
Empower sales teams with AI, automation, and contextual insights. Accelerate sales by using customer, marketing, and sales data to identify ideal customer targets, recommend next best actions, and collaborate with peers.
– Connect sellers with customers through their preferred
communication channels using Microsoft Teams and D365 Sales.
– Streamline sales cycles through suggested next best actions, focusing on the highest-priority activity with the best propensity to close.
– Predict revenue fluctuations and highlight areas of focus from top to bottom of the funnel.
– Get in-the-moment insights about customer emotion, competitive market, sentiment, and priorities in phone calls to enable guided selling.
Microsoft Relationship Sales
Bring the human touch to digital experiences. Transform relationship selling with Dynamics 365 Sales and LinkedIn Sales Navigator.
Find key decision makers:
– Identify people most likely to buy
– Discover mutual connections
Stay connected
– Drive engagement with personalized content
– Keep track of customers
Reduce sales friction
– Drive engagement with personalized content
– Keep track of customers
Finance
Maximize financial visibility and profitability. Reimagine your financial models to prepare, respond, and thrive in the face of disruption.
Enhance financial decision making
Create targeted customer segments and generate personalized marketing content using natural language with Copilot in Dynamics 365 Marketing.
Automate business processes
Integrate finance software into core processes and automate tasks to boost productivity, support evolving business models, and maximize financial performance.
Create impact and reduce costs
Minimize costs and optimize spending across global business operations with process automation, budget control, and financial intelligence, planning, and analysis.
Decrease global risk
Simplify regulatory reporting, electronic invoicing, and global payments using the guided, rules-based chart of accounts and no-code configuration service.
Small & Medium Business
Business Central
Comprehensive business management
Connect sales, service, finance, and operations to work smarter, adapt faster, and perform better.
Boost sales and service
Connect people, processes, and insights to make decisions faster with embedded guidance, dashboards, and interoperability with Microsoft 365 and Microsoft Teams.
Increase performance
Accelerate financial close, improve forecasting, and get real-time performance metrics and reporting while fostering compliance across subsidiaries.
Accelerate sales processes
Take better care of customers by managing the entire sales process from within Outlook, and deliver better outcomes with connected service operations
Facilitate project success
Ensure successful project execution and profitability with planning, resourcing, tracking, costing, billing, accounting, and real-time intelligence.
Optimize supply chain management
Deliver products on time and adapt to changing business models with visibility across purchasing, manufacturing, inventory, and warehouses.
Customer Service
Scale operations with Dynamics 365 Customer Service Professional.
Streamline support with a solution that simplifies processes and improves customer experiences.
Personalize service
Enable self-service portals so customers can resolve issues independently. Continuously improve experiences with insights into customer satisfaction.
Empower your team
Accelerate onboarding and reduce escalations with intuitive agent experiences. Ensure agents resolve issues quickly with knowledge-driven case management.
Gain actionable insights
Use insights to optimize agent performance, get a 360-degree view of customer journeys, and reduce operational costs.
Transform your business with Customer Service Professional
Use insights to optimize agent performance, get a 360-degree view of customer journeys, and reduce operational costs.
Adapt to a rapidly changing environment
In a swiftly evolving landscape, D365 Customer Service equips businesses with the agility and tools needed to consistently deliver exemplary support experiences.
Supply Chain
Supply Chain Management
– Planning, forecasting, and inventory management
– Procurement and sourcing
– Manufacturing and shop floor management
– Order management and pricing
– Warehouse management and fulfillment
– Asset management and maintenance
Reduce risk with generative AI
Proactively identify external risks and mitigate supply chain disruptions using contextual email outreach with Copilot in Microsoft Supply Chain Center (in limited preview.)
Intelligent Order Management
Turn order fulfillment into a competitive advantage. Automate and optimize fulfillment using AI and real-time inventory, proactively overcome disruptions by reconfiguring order flows, and rapidly scale with prebuilt connectors.
Enable a connected supply chain
Bridge the gap across existing systems and reduce complexity with an open, intelligent supply chain platform that scales to meet your needs.
Reduce risk with better visibility
Predict and proactively mitigate disruptions with end-to-end visibility and orchestration across your entire supply chain.
Gain agility to meet market demands
Adapt quickly to changing market conditions in order to meet your commitments and improve customer satisfaction.
Improve efficiency and productivity
Take advantage of intelligent automation to reduce costs, maximize operating margins, and improve employee experiences.
Enhance security and sustainability
Help protect your business and customer data while enabling sustainable design, sourcing, manufacturing, and fulfillment.
Customer Voice
Collect, analyze, and track real-time feedback in an easy-to-use, scalable feedback management solution. Tracking customer sentiment to drive business opportunities
Quick Capture: Customized survey features, Omnichannel distribution & collection, out of the box templates
Increased Understanding: Visualized insights in dashboard, integrated data across systems
Strong connections: Customer management dashboard, Automatic alerts & triggers, Real-time follow-up
Services
Choose one, some, or all. Dynamics 365 applications are made to work together—and with your existing systems—for a comprehensive solution that connects your entire business. So you connect with every customer.
Customer Data
Customer Insights
Microsoft Dynamics 365 Customer Insights is an end-to-end solution designed to enhance the customer experience and empower the people responsible for delivering it.
– Optimize & orchestrate real-time customer journeys
– Turn known and unknown prospects into fans
– Easily balance personalization and privacy
– Improve retention & loyalty
Customer Voice
Collect, analyze, and track real-time feedback in an easy-to-use, scalable feedback management solution. Tracking customer sentiment to drive business opportunities
Quick Capture: Customized survey features, Omnichannel distribution & collection, out of the box templates
Increased Understanding: Visualized insights in dashboard, integrated data across systems
Strong connections: Customer management dashboard, Automatic alerts & triggers, Real-time follow-up
Marketing
Dynamics 365 Marketing and Customer Insights are coming together, allowing you to create personalized, responsive, and connected customer journeys—powered by next-generation AI.
– Engage customers in real time
– Personalize customer experience with AI
– Build seamless experience through collaboration
– Win customers and earn loyalty faster
Simplify your marketing with generative AI
Create targeted customer segments and generate personalized marketing content using natural language with Copilot in Dynamics 365 Marketing.
Sales
Sales
Empower sales teams with AI, automation, and contextual insights. Accelerate sales by using customer, marketing, and sales data to identify ideal customer targets, recommend next best actions, and collaborate with peers.
– Connect sellers with customers through their preferred
communication channels using Microsoft Teams and D365 Sales.
– Streamline sales cycles through suggested next best actions, focusing on the highest-priority activity with the best propensity to close.
– Predict revenue fluctuations and highlight areas of focus from top to bottom of the funnel.
– Get in-the-moment insights about customer emotion, competitive market, sentiment, and priorities in phone calls to enable guided selling.
Microsoft Relationship Sales
Bring the human touch to digital experiences. Transform relationship selling with Dynamics 365 Sales and LinkedIn Sales Navigator.
Find key decision makers:
– Identify people most likely to buy
– Discover mutual connections
Stay connected
– Drive engagement with personalized content
– Keep track of customers
Reduce sales friction
– Drive engagement with personalized content
– Keep track of customers
Finance
Maximize financial visibility and profitability. Reimagine your financial models to prepare, respond, and thrive in the face of disruption.
Enhance financial decision making
Create targeted customer segments and generate personalized marketing content using natural language with Copilot in Dynamics 365 Marketing.
Automate business processes
Integrate finance software into core processes and automate tasks to boost productivity, support evolving business models, and maximize financial performance.
Create impact and reduce costs
Minimize costs and optimize spending across global business operations with process automation, budget control, and financial intelligence, planning, and analysis.
Decrease global risk
Simplify regulatory reporting, electronic invoicing, and global payments using the guided, rules-based chart of accounts and no-code configuration service.
Small & Medium Business
Business Central
Comprehensive business management
Connect sales, service, finance, and operations to work smarter, adapt faster, and perform better.
Boost sales and service
Connect people, processes, and insights to make decisions faster with embedded guidance, dashboards, and interoperability with Microsoft 365 and Microsoft Teams.
Increase performance
Accelerate financial close, improve forecasting, and get real-time performance metrics and reporting while fostering compliance across subsidiaries.
Accelerate sales processes
Take better care of customers by managing the entire sales process from within Outlook, and deliver better outcomes with connected service operations
Facilitate project success
Ensure successful project execution and profitability with planning, resourcing, tracking, costing, billing, accounting, and real-time intelligence.
Optimize supply chain management
Deliver products on time and adapt to changing business models with visibility across purchasing, manufacturing, inventory, and warehouses.
Customer Service
Scale operations with Dynamics 365 Customer Service Professional.
Streamline support with a solution that simplifies processes and improves customer experiences.
Personalize service
Enable self-service portals so customers can resolve issues independently. Continuously improve experiences with insights into customer satisfaction.
Empower your team
Accelerate onboarding and reduce escalations with intuitive agent experiences. Ensure agents resolve issues quickly with knowledge-driven case management.
Gain actionable insights
Use insights to optimize agent performance, get a 360-degree view of customer journeys, and reduce operational costs.
Transform your business with Customer Service Professional
Use insights to optimize agent performance, get a 360-degree view of customer journeys, and reduce operational costs.
Adapt to a rapidly changing environment
In a swiftly evolving landscape, D365 Customer Service equips businesses with the agility and tools needed to consistently deliver exemplary support experiences.
Business Central
Comprehensive business management
Connect sales, service, finance, and operations to work smarter, adapt faster, and perform better.
Boost sales and service
Connect people, processes, and insights to make decisions faster with embedded guidance, dashboards, and interoperability with Microsoft 365 and Microsoft Teams.
Increase performance
Accelerate financial close, improve forecasting, and get real-time performance metrics and reporting while fostering compliance across subsidiaries.
Accelerate sales processes
Take better care of customers by managing the entire sales process from within Outlook, and deliver better outcomes with connected service operations
Facilitate project success
Ensure successful project execution and profitability with planning, resourcing, tracking, costing, billing, accounting, and real-time intelligence.
Optimize supply chain management
Deliver products on time and adapt to changing business models with visibility across purchasing, manufacturing, inventory, and warehouses.
Customer Service
Scale operations with Dynamics 365 Customer Service Professional.
Streamline support with a solution that simplifies processes and improves customer experiences.
Personalize service
Enable self-service portals so customers can resolve issues independently. Continuously improve experiences with insights into customer satisfaction.
Empower your team
Accelerate onboarding and reduce escalations with intuitive agent experiences. Ensure agents resolve issues quickly with knowledge-driven case management.
Gain actionable insights
Use insights to optimize agent performance, get a 360-degree view of customer journeys, and reduce operational costs.
Transform your business with Customer Service Professional
Use insights to optimize agent performance, get a 360-degree view of customer journeys, and reduce operational costs.
Adapt to a rapidly changing environment
In a swiftly evolving landscape, D365 Customer Service equips businesses with the agility and tools needed to consistently deliver exemplary support experiences.
Supply Chain
Supply Chain Management
– Planning, forecasting, and inventory management
– Procurement and sourcing
– Manufacturing and shop floor management
– Order management and pricing
– Warehouse management and fulfillment
– Asset management and maintenance
Reduce risk with generative AI
Proactively identify external risks and mitigate supply chain disruptions using contextual email outreach with Copilot in Microsoft Supply Chain Center (in limited preview.)
Intelligent Order Management
Turn order fulfillment into a competitive advantage. Automate and optimize fulfillment using AI and real-time inventory, proactively overcome disruptions by reconfiguring order flows, and rapidly scale with prebuilt connectors.
Enable a connected supply chain
Bridge the gap across existing systems and reduce complexity with an open, intelligent supply chain platform that scales to meet your needs.
Reduce risk with better visibility
Predict and proactively mitigate disruptions with end-to-end visibility and orchestration across your entire supply chain.
Gain agility to meet market demands
Adapt quickly to changing market conditions in order to meet your commitments and improve customer satisfaction.
Improve efficiency and productivity
Take advantage of intelligent automation to reduce costs, maximize operating margins, and improve employee experiences.
Enhance security and sustainability
Help protect your business and customer data while enabling sustainable design, sourcing, manufacturing, and fulfillment.
Benefits
By choosing Myriad360 for D365 consulting, businesses gain a strategic partner that offers a blend of deep expertise and innovative solutions. Our consultants ensure tailored implementations that resonate with your unique business goals, maximizing the potential of Dynamics 365. From harnessing granular customer insights to refining business processes, we provide seamless integrations that foster data cohesion and interoperability. Beyond initial deployment, Myriad360’s commitment extends to continuous support and training, ensuring that teams are empowered to derive lasting value from D365. Your success in the digital landscape is amplified with our dedicated guidance.
Benefits | Description |
Strategic Implementation | Leverage our deep D365 expertise to ensure a tailored and seamless deployment aligning with business goals. |
Accelerated Deployment | With our guidance, unlock the power of D365 to harness granular insights, driving personalized customer experiences. |
Optimized Business Processes | Our consultants refine and align D365 functionalities, enabling streamlined and efficient workflows tailored to industry-specific needs. |
Robust Integration Support | Benefit from seamless integrations of D365 with existing systems, maximizing interoperability and data cohesion. |
Ongoing Support & Training | Myriad360 ensures not just the successful deployment, but also offers continuous support and training for teams to derive maximum value from D365. |
